/* AQC Academy: shared visual system. Layout mechanics remain in styles.css. */
:root {
    --primary: #087f6b;
    --secondary: #193b37;
    --text-dark: #1d302f;
    --text-light: #5f716f;
    --light-bg: #f5f8f7;
    --border: #dce6e2;
    --brand-gradient: linear-gradient(125deg, #087f6b, #075a55);
    --shadow: 0 12px 32px rgba(26, 64, 53, .07);
    --shadow-lg: 0 24px 64px rgba(26, 64, 53, .13);
    --process-bg-light: linear-gradient(125deg, #fff 15%, #f4f9f6 70%, #eef5f8);
    --process-bg-soft: linear-gradient(125deg, #edf7f3, #f6f8fa);
}
body { background: #fff; -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
h1, h2, h3, h4, p { letter-spacing: 0; }
h1, h2, h3 { color: var(--text-dark); }
.container { width: 100%; max-width: 1240px; margin-inline: auto; padding: 0; }
.lucide { flex: 0 0 auto; width: 20px; height: 20px; stroke-width: 1.7; }
.btn, .contact-btn, .submit-btn { display: inline-flex; align-items: center; justify-content: center; gap: 12px; min-height: 50px; padding: 13px 22px; border-radius: 6px; font-size: 14px; font-weight: 600; line-height: 1.45; white-space: normal; text-align: center; box-shadow: none; transition: background .2s, box-shadow .2s, transform .2s; }
.btn-primary, .submit-btn, .contact-btn { color: #fff; background: var(--brand-gradient); border: 1px solid transparent; }
.btn-primary:hover, .submit-btn:hover, .contact-btn:hover { color: #fff; background: #075d50; box-shadow: 0 6px 18px #164e3c20; transform: translateY(-2px); }
.btn-outline, .btn-secondary { background: transparent; border: 1px solid #a7bcb5; color: var(--secondary); }
.btn-outline:hover, .btn-secondary:hover { background: #e9f4ef; color: var(--secondary); border-color: var(--primary); }
.btn-light { color: var(--secondary); background: #fff; border: 1px solid #fff; }
.btn-light:hover { color: var(--secondary); background: #d8f0e5; border-color: #d8f0e5; }
.icon-link { display: inline-flex; align-items: center; gap: 10px; }
.section-kicker { display: block; color: #087f6b !important; font-size: 11px; font-weight: 700; margin-bottom: 14px; text-transform: uppercase; }
.section-header { text-align: left; max-width: 780px; margin: 0 0 36px; }
.section-header h2, .section-heading-row h2, .academy-story h2, .complaint-feature h2, .consultation-band h2 { font-size: 38px; font-weight: 600; line-height: 1.2; margin-bottom: 18px; }
.section-header p { font-size: 16px; color: var(--text-light); line-height: 1.7; }
.section-heading-row { display: flex; align-items: end; justify-content: space-between; gap: 48px; margin-bottom: 42px; }
.section-heading-row h2 { margin: 0; }
.section-heading-row > p { max-width: 410px; font-size: 15px; color: var(--text-light); }
.section-heading-row > .text-link { margin-bottom: 8px; white-space: nowrap; }
.card { border-radius: 8px; border: 1px solid var(--border); box-shadow: none; background: #fff; }
.card:hover { transform: none; box-shadow: var(--shadow); }
.page-loader { top: 0; bottom: auto; height: 3px; background: linear-gradient(90deg, #0b7561, #a9ddcb, #0b7561); pointer-events: none; }
.page-loader__box { display: none; }

/* Header, navigation, and touch-friendly controls. */
.navbar { position: sticky; top: 0; height: 82px; padding: 0 max(28px, calc((100% - 1336px) / 2)); gap: 24px; background: rgba(255, 255, 255, .96); border-bottom: 1px solid #e4ece8; backdrop-filter: blur(16px); box-shadow: none; }
.navbar-logo { gap: 14px; flex-shrink: 0; }
.navbar-logo img { width: 82px; height: 44px; object-fit: contain; }
.navbar-wordmark { display: block; border-left: 1px solid #cbd8d2; padding-left: 14px; font-size: 16px; font-weight: 800; color: #1e3630; }
.navbar-wordmark small { display: block; font-size: 9px; font-weight: 500; margin-top: 2px; }
.navbar-center { border: 0; padding: 0; gap: 6px; background: none; box-shadow: none; }
.nav-item { padding: 0; }
.nav-link, .nav-link.active, .nav-link.active:hover, .nav-link.active:focus { color: var(--secondary) !important; border-radius: 6px; min-height: 42px; padding: 10px 13px; border: 1px solid transparent; background: transparent; box-shadow: none; text-shadow: none; transform: none; font-weight: 500; }
.nav-link::before { content: none; }
.nav-link:hover, .nav-link.active, .nav-link.active:hover, .nav-link.active:focus { background: linear-gradient(160deg, #f7fcfa, #e6f2ec); border-color: #d9e9e1; box-shadow: inset 0 1px 0 #fff; }
.nav-item--services { display: flex; align-items: center; }
.nav-item--services > .nav-link { padding-right: 7px; }
.nav-submenu-toggle { width: 28px; height: 40px; display: grid; place-items: center; background: none; border: 0; color: var(--secondary); border-radius: 4px; }
.nav-submenu-toggle .lucide { width: 15px; height: 15px; transition: transform .2s; }
.nav-submenu-toggle[aria-expanded="true"] .lucide { transform: rotate(180deg); }
.nav-dropdown { border-radius: 8px; padding: 8px; min-width: 250px; border: 1px solid #deebe5; box-shadow: 0 18px 42px #183d3020; }
.nav-dropdown a { padding: 13px 14px; border: 0; border-radius: 5px; }
.nav-item.is-submenu-open .nav-dropdown { opacity: 1; visibility: visible; pointer-events: auto; transform: none; }
.navbar-right { gap: 20px; margin-left: auto; }
.navbar-phone { color: var(--secondary); white-space: nowrap; font-size: 12px; font-weight: 600; }
.contact-btn { min-height: 43px; padding: 10px 16px; font-size: 12px; }
.contact-btn .lucide { width: 16px; height: 16px; }
.mobile-menu-btn { align-items: center; justify-content: center; width: 44px; height: 44px; border: 1px solid #dce6e2; border-radius: 6px; flex-shrink: 0; }

/* Main page: full-bleed photograph with a restrained readable overlay. */
.home-hero { position: relative; overflow: hidden; padding: 0; background: #f0f3ee; min-height: 550px; height: min(680px, calc(100svh - 158px)); }
.home-hero__image { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; object-position: center 54%; }
.home-hero::after { content: ''; position: absolute; inset: 0; background: linear-gradient(90deg, rgba(246, 248, 243, .98) 0%, rgba(246, 248, 243, .93) 28%, rgba(246, 248, 243, .48) 48%, transparent 64%); pointer-events: none; }
.home-hero__inner { position: relative; z-index: 1; height: 100%; min-height: inherit; display: flex; align-items: center; padding: 52px 0; }
.home-hero__copy { max-width: 590px; }
.home-hero__brand { display: flex; align-items: center; gap: 18px; font-size: 20px; font-weight: 700; margin-bottom: 26px; color: #244d41; }
.home-hero__brand span { border-left: 1px solid #a8bcb1; padding-left: 18px; font-size: 10px; font-weight: 500; color: #51665c; }
.home-hero h1 { font-size: 54px; font-weight: 600; line-height: 1.1; margin-bottom: 24px; }
.home-hero h1 em, .academy-story h2 em { font-style: normal; color: #087760; }
.home-hero__description { max-width: 415px; color: #496058; font-size: 16px; line-height: 1.75; margin-bottom: 28px; }
.home-hero__actions { display: flex; align-items: center; gap: 28px; }
.home-hero__about { display: inline-flex; gap: 12px; align-items: center; font-size: 13px; color: var(--secondary); }
.expertise-strip { background: #fff; border-bottom: 1px solid var(--border); padding: 0 32px; }
.expertise-strip__inner { min-height: 78px; display: flex; align-items: center; justify-content: space-between; gap: 24px; }
.expertise-strip__inner > span { color: #7a8b83; font-size: 10px; text-transform: uppercase; }
.expertise-strip a { color: #31483f; font-size: 12px; display: flex; align-items: center; gap: 14px; }
.expertise-strip .lucide { width: 14px; height: 14px; color: #6b9a86; }
.services-showcase, .academy-story, .work-process, .evidence-band { padding: 86px 32px; }
.services-showcase { background: linear-gradient(145deg, #f8fbfa, #f0f6f3 60%, #f4f7fa); }
.services-showcase::before, .brand-proof-section::before { content: none; }
.offering-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 18px; }
.offering-card { display: flex; flex-direction: column; align-items: flex-start; padding: 28px 24px 22px; min-width: 0; border: 1px solid #dce8e1; border-radius: 8px; background: #fff; transition: transform .25s, box-shadow .25s, border-color .25s; }
.offering-card:hover { transform: translateY(-5px); box-shadow: 0 16px 32px #183d3010; border-color: #a4c8b8; }
.offering-icon { margin-bottom: 30px; color: #136651; }
.offering-icon .lucide { width: 32px; height: 32px; stroke-width: 1.4; }
.offering-label { color: #6e8176; text-transform: uppercase; font-size: 9px; font-weight: 600; margin-bottom: 12px; }
.offering-card h3 { font-size: 23px; line-height: 1.25; font-weight: 600; margin-bottom: 18px; }
.offering-card > p:not(.offering-label) { color: #63736c; font-size: 13px; line-height: 1.75; margin-bottom: 26px; }
.offering-card > a { display: flex; align-items: center; justify-content: space-between; gap: 8px; width: 100%; padding-top: 18px; border-top: 1px solid #dce8e1; margin-top: auto; font-size: 12px; font-weight: 600; color: #1d5140; }
.offering-card > a .lucide { width: 17px; height: 17px; }
.offering-card--training { background: #183f35; border-color: #183f35; }
.offering-card--training :is(h3, a, .offering-icon) { color: #fff; }
.offering-card--training .offering-label, .offering-card--training > p:not(.offering-label) { color: #bbd8cc; }
.offering-card--training > a { border-color: #45685a; }
.offering-card--complaint { background: #edf4f7; border-color: #dae4e8; }
.academy-story { background: #fff; }
.academy-story__grid { display: grid; grid-template-columns: 1fr 1fr; gap: 100px; }
.academy-story h2 { margin-bottom: 30px; }
.academy-story__copy { padding-top: 30px; }
.academy-story__copy p { font-size: 15px; line-height: 1.8; color: #687970; margin-bottom: 22px; }
.academy-story__copy .lead { font-size: 21px; line-height: 1.55; color: var(--text-dark); }
.academy-story__points { list-style: none; display: grid; gap: 12px; padding-top: 10px; }
.academy-story__points li { display: flex; gap: 12px; align-items: center; font-size: 13px; }
.academy-story__points .lucide { color: #087f6b; width: 17px; height: 17px; }
.complaint-feature { padding: 62px 32px; background: linear-gradient(115deg, #eef5f7, #eff7f2); }
.complaint-feature__grid { display: grid; grid-template-columns: 1.05fr 1fr; align-items: center; gap: 64px; }
.complaint-feature__visual { display: block; }
.complaint-feature__visual img { width: 100%; aspect-ratio: 1408/768; object-fit: contain; }
.complaint-feature h2 { font-size: 32px; }
.complaint-feature p:not(.section-kicker) { font-size: 15px; line-height: 1.75; color: var(--text-light); margin-bottom: 26px; }
.work-process { background: #fff; }
.process-list { list-style: none; display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 30px; margin-top: 44px; }
.process-list li { padding-top: 20px; border-top: 1px solid #b9d3c5; }
.process-list span { display: block; font-size: 12px; color: #718c7c; margin-bottom: 30px; }
.process-list h3 { font-size: 17px; font-weight: 600; margin-bottom: 12px; }
.process-list p { font-size: 13px; line-height: 1.7; color: var(--text-light); }
.evidence-band { background: linear-gradient(125deg, #f2f7f3, #f4f7f9); }
.evidence-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 24px; }
.evidence-card { box-shadow: none; border-color: #e0e9e4; }
.evidence-card > img { height: 210px; padding: 20px; background: #e7eeea; }
.evidence-card:nth-child(2) > img { object-fit: cover; padding: 0; }
.evidence-card:nth-child(3) > img { background: #edf1f4; }
.evidence-card > div { padding: 25px; gap: 12px; }
.evidence-card h3 { font-size: 22px; font-weight: 600; }
.evidence-card p:not(.section-kicker) { font-size: 14px; margin-bottom: 12px; }
.evidence-card a { margin-top: auto; font-size: 13px; }
.consultation-band { padding: 68px 32px; background: linear-gradient(115deg, #174238, #0e6254); color: #fff; }
.consultation-band__inner { display: flex; align-items: center; justify-content: space-between; gap: 40px; }
.consultation-band h2 { color: #fff; margin-bottom: 16px; }
.consultation-band .section-kicker { color: #b5dbcb !important; }
.consultation-band p { color: #c0d8cf; font-size: 14px; }
.consultation-band .btn { flex-shrink: 0; }

/* Interior pages share the same typography and spacing. */
.hero { margin-top: 0; min-height: 380px !important; padding: 64px max(32px, calc((100% - 1240px) / 2)); justify-content: flex-start; background: #eff5f1 url('assets/images/academy-workshop.webp') right 25% / cover no-repeat; }
.hero::before { content: none !important; }
.hero::after { content: ''; position: absolute; inset: 0; background: linear-gradient(90deg, #f6f9f6 4%, #f6f9f6f2 35%, #f6f9f67a 65%, #f6f9f626); pointer-events: none; z-index: 0; }
.hero-content { max-width: 650px; text-align: left; }
.hero h1 { font-size: 44px; font-weight: 600; line-height: 1.16; max-width: 650px; margin-bottom: 22px; color: var(--text-dark); text-shadow: none; }
.hero p { font-size: 17px !important; color: #567067; line-height: 1.65; max-width: 560px; text-shadow: none; }
.hero .section-kicker { font-size: 11px !important; margin-bottom: 16px; }
.hero .btn { margin-top: 8px; }
.hero.contacts-hero { background-image: url('assets/images/contacts-hero-bg.jpg'); background-position: right 40%; }
.hero.privacy-hero { background-image: url('assets/images/academy-workshop.webp'); }
.privacy-hero h1, .privacy-hero p { color: var(--text-dark); }
.team-section, .service-detail-section, .request-section, .about-location-section, .brand-proof-section, .books-section, .contact-section { padding: 72px 32px; }
.team-section { background: var(--process-bg-soft); }
.about-overview { padding: 72px 32px; background: #fff; }
.about-overview .grid { gap: 32px; }
.about-overview .card { border: 0; border-left: 1px solid #c9dccf; border-radius: 0; padding: 10px 0 10px 26px; }
.about-overview .card p { color: var(--text-light); font-size: 15px; line-height: 1.8; }
.about-overview .card:hover { box-shadow: none; }
.team-grid { align-items: stretch; gap: 28px; }
.team-card { padding: 0 0 26px; text-align: left; border-radius: 8px; overflow: hidden; box-shadow: none; }
.team-card img { width: 100%; height: 300px; margin: 0 0 24px; object-fit: cover; object-position: center 22%; border: 0; border-radius: 0; box-shadow: none; }
.team-card > :not(img) { margin-left: 24px; margin-right: 24px; }
.team-card h3 { font-size: 20px; line-height: 1.4; font-weight: 600; }
.team-card .team-role { display: block; min-height: 0; padding: 0; border-radius: 0; background: transparent; color: var(--primary); font-size: 13px; margin-bottom: 18px; line-height: 1.5; }
.team-expertise { color: var(--text-light); line-height: 1.7; }
.team-source { display: inline-block; font-size: 12px; }
.team-context { font-size: 13px; }
.brand-proof-section { background: #fff; }
.proof-grid { gap: 24px; }
.proof-card { border: 0; border-top: 1px solid var(--border); border-radius: 0; box-shadow: none; background: transparent; padding: 24px 0; }
.proof-card:hover { transform: none; box-shadow: none; }
.proof-card__icon { background: transparent; box-shadow: none; padding: 0; justify-content: flex-start; border-radius: 0; font-size: 13px; color: var(--primary); }
.proof-card h3 { font-size: 20px; font-weight: 600; }
.proof-card p { color: var(--text-light); font-size: 14px; }
.proof-card--accent { background: #eaf4ee; padding: 24px; border-radius: 8px; border: 0; }
.proof-card--accent strong { font-size: 30px; color: var(--primary); }
.proof-card--accent h3, .proof-card--accent p { color: var(--secondary); }
.service-detail-section .grid { gap: 24px; margin-bottom: 40px; }
.service-detail-section .card { padding: 26px; background: #f6f9f7; border-color: #e3ebe6; }
.service-detail-section .card h3 { font-size: 20px; margin-bottom: 12px; }
.service-detail-section .card p { font-size: 14px; color: var(--text-light); }
.service-facts { grid-template-columns: 1fr; border-top: 1px solid var(--border); background: none; }
.service-facts > div { display: grid; grid-template-columns: 210px minmax(0, 1fr); gap: 40px; border: 0; border-bottom: 1px solid var(--border); padding: 22px 0; }
.service-facts dt { font-size: 14px; margin: 0; }
.service-facts dd { font-size: 14px; line-height: 1.75; max-width: 840px; }
.service-example { margin: 48px 0; padding: 36px 0; gap: 50px; }
.service-example > img { height: 260px; padding: 12px; background: #eaf2ed; }
.service-detail-section > .container > h2 { font-size: 30px; margin-bottom: 18px; }
.price-grid { gap: 24px; }
.price-card { border-radius: 8px; background: #fff; box-shadow: none; border: 1px solid var(--border); }
.price-card h3 { font-size: 18px; line-height: 1.4; }
.price-card strong { border-radius: 4px; background: #edf6f1; padding: 3px 6px; font-size: 12px; white-space: nowrap; }
.price-card li { gap: 14px; }
.price-card span { font-size: 13px; }
.about-location-map { border-radius: 8px; }
.about-location h2 { font-size: 32px; }

/* Books: real covers, clear prices, and visible sample links. */
.book-hero { margin-top: 0; min-height: 420px; padding: 64px 32px; background-position: center 48%; display: flex; align-items: center; }
.book-hero__overlay { background: linear-gradient(90deg, #183730 0%, #183730 52%, #183730d9 65%, #18373026 90%); }
.book-hero__content { max-width: 1240px; }
.book-hero h1 { font-size: 48px; font-weight: 600; line-height: 1.16; margin: 16px 0 22px; max-width: 570px; }
.book-hero p { max-width: 540px; font-size: 17px; line-height: 1.7; }
.book-hero .section-kicker { color: #a2d9c2 !important; }
.book-hero .btn-secondary { background: #ffffff0d; color: white; border-color: #ffffff66; }
.book-hero .btn-secondary:hover { background: #fff; color: var(--secondary); }
.book-hero__detail { margin-top: 25px; font-size: 11px !important; color: #c6ddd0 !important; }
.book-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 28px; }
.book-card { border: 1px solid #dce7e0; border-radius: 8px; background: #fff; box-shadow: none; padding: 0; overflow: hidden; }
.book-card::before { content: none; }
.book-card:hover { transform: translateY(-4px); box-shadow: var(--shadow); }
.book-card__top { position: relative; height: 270px; margin: 0; padding: 24px; display: flex; align-items: center; justify-content: center; background: linear-gradient(135deg, #edf4ef, #dfece4); }
.book-card:nth-child(2) .book-card__top { background: linear-gradient(135deg, #f0f4f7, #e3ebf2); }
.book-card:nth-child(3) .book-card__top { background: linear-gradient(135deg, #f6f5ec, #ececdd); }
.book-cover { width: auto; height: 222px; max-width: 100%; object-fit: contain; box-shadow: 7px 10px 14px #263e2e24; }
.book-meta { position: absolute; top: 16px; right: 16px; background: #ffffffd9; border-radius: 4px; padding: 4px 7px; color: #547062; font-size: 10px; }
.book-body { padding: 24px 24px 0; flex: 1; display: flex; flex-direction: column; }
.book-body h3 { font-size: 19px; line-height: 1.45; font-weight: 600; min-height: 0; margin-bottom: 16px; }
.book-body p { font-size: 13px; line-height: 1.75; color: var(--text-light); margin-bottom: 20px; }
.book-price { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; margin-top: auto; padding: 18px 0; background: none; border: 0; border-radius: 0; border-top: 1px solid var(--border); }
.book-price strong { font-size: 24px; color: var(--secondary); }
.book-price span { font-size: 12px; color: var(--text-light); }
.book-actions { display: grid; grid-template-columns: 1.3fr 1fr; gap: 10px; padding: 0 24px 24px; }
.book-open-btn, .book-download-btn { min-height: 42px; padding: 10px 8px; border-radius: 5px; font-size: 12px; line-height: 1.5; display: flex; align-items: center; justify-content: center; box-shadow: none; }
.book-open-btn { background: #f0f6f2; border: 1px solid #cddfd4; color: var(--secondary); }
.book-download-btn { background: var(--primary); color: #fff; border: 1px solid transparent; }
.book-note { border: 0; border-top: 1px solid var(--border); border-radius: 0; box-shadow: none; background: none; padding: 30px 0 0; }

/* Contact and request surfaces. */
.request-card { padding: 0; border: 0; border-radius: 0; box-shadow: none; background: transparent; gap: 60px; }
.request-copy h2, .contact-panel h2 { font-size: 30px; line-height: 1.25; }
.request-copy { padding: 24px 0; }
.request-card > form, .contact-panel--form, .complaint360-form { padding: 32px; border: 1px solid #dbe6df; border-radius: 8px; background: #fff; box-shadow: 0 12px 40px #1c46350a; }
.contact-section { background: var(--process-bg-soft); }
.contact-layout { padding: 0; box-shadow: none; border: 0; background: transparent; border-radius: 0; gap: 64px; grid-template-columns: .8fr 1.2fr; }
.contact-layout::before { content: none; }
.contact-panel:not(.contact-panel--form) { border: 0; background: transparent; box-shadow: none; padding: 26px 0; }
.contact-label { display: flex; gap: 12px; align-items: center; color: #467762; font-size: 14px; margin-bottom: 10px; }
.contact-label .lucide { width: 18px; height: 18px; }
.contact-panel a { overflow-wrap: anywhere; }
.form-group label { font-size: 12px; margin-bottom: 8px; }
.form-group input, .form-group select, .form-group textarea { min-height: 46px; padding: 12px 14px; font-size: 14px; border-radius: 5px; background-color: #fbfdfb; border-color: #d6e1d9; }
.form-group textarea { min-height: 110px; }
.form-consent, .file-hint { font-size: 11px; line-height: 1.6; }
.file-upload input[type=file] { font-size: 12px; }
.file-upload input::file-selector-button { background: #e7f2eb; border: 0; border-radius: 4px; padding: 8px 10px; color: #28503d; margin-right: 10px; cursor: pointer; }
.callback-modal { max-width: 600px; padding: 30px; border-radius: 8px; }
.modal-header { margin-bottom: 25px; gap: 16px; }
.modal-header h2 { font-size: 26px; }
.callback-modal { display: flex; flex-direction: column; overflow: hidden; max-height: calc(100dvh - 32px); }
.callback-modal .modal-header { flex-shrink: 0; margin-bottom: 16px; }
.callback-modal .close-btn { flex: 0 0 44px; width: 44px; height: 44px; }
.callback-modal > form { display: flex; flex-direction: column; min-height: 0; gap: 16px; }
.modal-fields { min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 2px 6px; scroll-padding-block: 12px; }
.callback-modal .submit-btn { flex-shrink: 0; }
.close-btn { display: grid; place-items: center; min-width: 38px; height: 38px; border-radius: 5px; background: #f0f5f1; }
.modal .form-group { margin-bottom: 16px; }
.social-float { right: 22px; bottom: 24px; z-index: 1500; }
.assistant-open .social-float { visibility: hidden; pointer-events: none; }
.social-float__toggle { color: #fff; background: #194f40; box-shadow: 0 8px 24px #16493230; width: 52px; height: 52px; }
.social-float__toggle::after { display: none; }
.social-float__toggle:hover { background: #087f6b; box-shadow: 0 8px 24px #16493230; }
.social-float__link { width: 46px; height: 46px; box-shadow: 0 8px 24px #16493220; }
.social-float__label, .social-float__label::after { background: #f2f8f4; }

/* Complaint keeps its artwork while joining the shared site style. */
.complaint360-hero { padding-top: 0; background: #f4f7f8; }
.complaint360-hero::before { width: 100%; max-height: 520px; background-size: 100% 100%, cover; background-position: center, center; }
.complaint360-hero__grid { gap: 56px; padding: 48px 32px 60px; }
.complaint360-hero__copy > p:not(.complaint360-hero__summary) { font-size: 32px; font-weight: 600; line-height: 1.3; }
.complaint360-hero__panel { padding-left: 26px; border-color: #c7d8d0; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.complaint360-hero__panel strong { font-size: 17px; line-height: 1.5; }
.complaint360-kicker { font-size: 11px; font-weight: 700; color: var(--primary); }
.complaint360 h2 { font-size: 36px; line-height: 1.25; text-transform: none; font-weight: 600; }
.complaint360 h3 { font-size: 23px; line-height: 1.35; text-transform: none; font-weight: 600; }
.complaint360-split p, .complaint360-form-grid p { font-size: 16px; line-height: 1.8; }
.complaint360-gives { border: 0; background: var(--process-bg-soft); }
.complaint360-cards { border: 0; gap: 24px; background: transparent; }
.complaint360-card { border: 1px solid var(--border); border-radius: 8px; background: #fff; min-height: 270px; }
.complaint360-card p, .complaint360-timeline p { font-size: 15px; line-height: 1.7; }
.complaint360-card span, .complaint360-timeline span, .complaint360-steps span { border-radius: 4px; background: #dfefe5; color: #12644d; font-size: 12px; }
.complaint360-timeline article { border: 1px solid var(--border); border-radius: 8px; box-shadow: none; min-height: 290px; }
.complaint360-group, .complaint360-form-section { background: #193d34; }
.complaint360-number { border: 0; border-left: 1px solid #ffffff55; box-shadow: none; min-height: 260px; }
.complaint360-number strong { font-size: 84px; }
.complaint360-number span { font-size: 17px; }
.complaint360-steps article { border-radius: 8px; border-width: 1px; border-color: var(--border); box-shadow: none; }
.complaint360-goal { background: #edf4ee; }
.complaint360-goal .container { background: transparent; padding: 0; border: 0; box-shadow: none; }
.complaint360-sample__preview { border: 1px solid var(--border); border-radius: 8px; box-shadow: 0 20px 45px #183d3012; }
.complaint360-sample__preview:hover { transform: translateY(-3px); box-shadow: var(--shadow-lg); }
.complaint360-sample__copy h2 { font-size: 36px; }
.complaint360-sample__copy p { font-size: 16px; }
.complaint360-sample__preview span { background: var(--brand-gradient); border-radius: 5px; font-size: 13px; }
.complaint360-form-grid h2 { color: #fff; }
.complaint360-form-grid p { color: #c9ddd3; }
.complaint360-form { box-shadow: none; }
.complaint360-quote { background: linear-gradient(115deg, #edf7f2 0%, #f5f9f7 50%, #dfedf3 100%); color: #203b35; border: 0; }
.complaint360-quote p { color: #203b35; font-size: 30px; line-height: 1.45; text-transform: none; }
.complaint360-quote span { color: #096657; font-size: 14px; }
.complaint360-quote__portrait::before { content: none; }
.complaint360-quote__portrait img { filter: drop-shadow(0 12px 24px #203b351a); }
.legal-card, .legal-nav, .legal-note { border-radius: 8px; box-shadow: none; }
.legal-nav a { border-radius: 4px; }

.footer { background: #172e27; padding: 62px 32px 25px; margin-top: 0; }
.footer-content { max-width: 1240px; margin: 0 auto; grid-template-columns: 1.3fr 1fr .7fr 1.15fr; gap: 42px; }
.footer-logo { background: none; border: 0; padding: 0; }
.footer-logo img { width: 100px; height: auto; filter: brightness(0) invert(1); }
.footer-description { color: #a9bfb2; font-size: 12px; line-height: 1.85; margin-top: 22px; }
.footer-section h4 { color: #eff6f1; font-size: 12px; margin-bottom: 22px; }
.footer-link { color: #b3c8bc; font-size: 12px; line-height: 1.7; margin-bottom: 11px; }
.footer-link:hover { color: #fff; }
.footer-socials { gap: 14px; font-size: 11px; }
.footer-socials a { color: #96cdb3; }
.footer-bottom { max-width: 1240px; margin: 40px auto 0; padding-top: 22px; border-top: 1px solid #385046; font-size: 10px; text-align: left; color: #90a99b; }
.footer-policy { color: #afc7b8; margin-left: 22px; }

@media (min-width: 1600px) {
    .home-hero__image { object-position: center 49%; }
    .home-hero__inner { max-width: 1336px; }
}
@media (max-width: 1320px) {
    .home-hero__inner { padding-inline: 48px; }
    .navbar-phone { display: none; }
    .offering-card { padding: 24px 20px; }
}
@media (max-width: 1100px) {
    .home-hero h1 { font-size: 48px; }
    .offering-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .offering-card { min-height: 330px; }
    .offering-card h3 br { display: none; }
    .academy-story__grid { gap: 54px; }
    .complaint-feature__grid { gap: 40px; }
    .book-grid { gap: 18px; }
    .book-body { padding-inline: 18px; }
    .book-body h3 { font-size: 17px; }
    .book-actions { padding-inline: 18px; grid-template-columns: 1fr; }
    .footer-content { grid-template-columns: 1fr 1fr; gap: 40px; }
    .team-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px; }
    .team-card > :not(img) { margin-left: 18px; margin-right: 18px; }
    .team-card h3 { font-size: 17px; }
    .team-card img { height: 240px; }
    .request-card, .contact-layout { gap: 38px; }
}
@media (max-width: 960px) {
    body.mobile-nav-open { overflow: hidden; }
    body.mobile-nav-open::after { content: ''; position: fixed; inset: 0; z-index: 900; background: #132e2866; }
    .mobile-nav-open .social-float { visibility: hidden; pointer-events: none; }
    .book-hero__overlay { background: linear-gradient(90deg, #183730 0%, #183730fa 75%, #183730e6); }
    .navbar { height: 74px; padding-inline: 24px; gap: 12px; }
    .navbar-center { display: none; position: absolute; top: 74px; left: 0; right: 0; padding: 20px 24px; flex-direction: column; align-items: stretch; background: #fff; border-bottom: 1px solid #dce6e2; border-radius: 0; box-shadow: 0 16px 25px #1b3c2b10; max-height: calc(100svh - 74px); overflow-y: auto; }
    .navbar-center.is-open { display: flex; }
    .navbar-center .nav-item { width: 100%; }
    .nav-item--services { display: grid; grid-template-columns: 1fr 44px; }
    .nav-submenu-toggle { width: 44px; height: 44px; }
    .navbar-center .nav-dropdown { display: none; position: static; grid-column: 1 / -1; visibility: hidden; opacity: 0; width: 100%; min-width: 0; box-shadow: none; border: 0; border-left: 1px solid #b8d3c4; margin: 8px 0 8px 12px; padding: 0 0 0 10px; border-radius: 0; transform: none; }
    .navbar-center .nav-item.is-submenu-open .nav-dropdown { display: flex; opacity: 1; visibility: visible; }
    .nav-link { padding: 12px; }
    .mobile-menu-btn { display: flex; }
    .navbar-right { display: flex; }
    .home-hero { height: 600px; }
    .home-hero__inner { padding: 40px 32px; }
    .home-hero__image { object-position: 62% center; }
    .home-hero::after { background: linear-gradient(90deg, #f6f8f3fa, #f6f8f3ed 35%, #f6f8f360 65%, #f6f8f31a); }
    .home-hero h1 { font-size: 44px; }
    .home-hero__description { max-width: 360px; }
    .home-hero__copy { max-width: 500px; }
    .expertise-strip__inner { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; padding-block: 22px; }
    .expertise-strip__inner > span { display: none; }
    .expertise-strip a { justify-content: space-between; }
    .section-heading-row { gap: 30px; }
    .section-heading-row > p { max-width: 310px; }
    .section-header h2, .section-heading-row h2, .academy-story h2, .consultation-band h2 { font-size: 32px; }
    .academy-story__grid, .complaint-feature__grid { grid-template-columns: 1fr; gap: 28px; }
    .academy-story__copy { padding-top: 0; }
    .complaint-feature__visual img { max-height: 350px; object-fit: cover; }
    .process-list { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 30px; }
    .evidence-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; }
    .evidence-card > div { padding: 18px; }
    .evidence-card h3 { font-size: 19px; }
    .evidence-card > img { height: 170px; }
    .hero h1 { font-size: 38px; }
    .hero { min-height: 360px !important; }
    .service-facts > div { grid-template-columns: 170px 1fr; gap: 24px; }
    .contact-layout, .request-card { grid-template-columns: 1fr; }
    .request-copy { padding: 0; max-width: 600px; }
    .contact-panel:not(.contact-panel--form) { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
    .contact-panel:not(.contact-panel--form) h2 { grid-column: 1 / -1; }
    .complaint360-hero__grid { grid-template-columns: 1fr; gap: 32px; }
    .complaint360-hero__panel { justify-self: stretch; max-width: none; width: 100%; grid-template-columns: repeat(4, minmax(0, 1fr)); padding: 0; border: 0; }
    .complaint360-hero__copy p { max-width: 680px; }
    .complaint360 :is(.complaint360-split, .complaint360-form-grid, .complaint360-group__grid, .complaint360-sample__grid) { grid-template-columns: 1fr; }
    .complaint360 h2 { font-size: 30px; }
    .complaint360-cards { gap: 15px; }
    .complaint360-card { padding: 22px; }
    .complaint360 h3 { font-size: 20px; }
}
@media (max-width: 640px) {
    .navbar { padding-inline: 18px; height: 68px; gap: 10px; }
    .navbar-logo { gap: 10px; }
    .navbar-logo img { width: 67px; height: 36px; }
    .navbar-wordmark { font-size: 12px; padding-left: 10px; }
    .navbar-wordmark small { display: none; }
    .navbar-right { gap: 0; }
    .contact-btn { width: 40px; min-height: 40px; padding: 10px; }
    .contact-btn span { display: none; }
    .mobile-menu-btn { width: 40px; height: 40px; }
    .navbar-center { top: 68px; max-height: calc(100svh - 68px); }
    .home-hero { min-height: 0; height: auto; }
    .home-hero__image { top: auto; bottom: 0; height: 260px; object-position: right center; }
    .home-hero::after { background: linear-gradient(180deg, #f0f3ee 0%, #f0f3ee calc(100% - 260px), #f0f3ee00 calc(100% - 175px)); }
    .home-hero__inner { padding: 32px 22px 275px; min-height: 0; }
    .home-hero__brand { font-size: 16px; gap: 12px; margin-bottom: 20px; }
    .home-hero__brand span { font-size: 9px; padding-left: 12px; }
    .home-hero h1 { font-size: 36px; line-height: 1.1; margin-bottom: 18px; }
    .home-hero__description { font-size: 14px; line-height: 1.65; margin-bottom: 22px; }
    .home-hero__actions { gap: 18px; flex-wrap: wrap; }
    .home-hero__actions .btn { font-size: 12px; min-height: 46px; padding: 12px 14px; }
    .home-hero__about { font-size: 11px; gap: 6px; }
    .expertise-strip { padding-inline: 22px; }
    .expertise-strip__inner { gap: 16px 22px; }
    .expertise-strip a { font-size: 10px; gap: 8px; }
    .services-showcase, .academy-story, .work-process, .evidence-band, .team-section, .brand-proof-section, .service-detail-section, .request-section, .contact-section, .about-location-section, .books-section, .about-overview { padding: 52px 22px; }
    .section-heading-row { flex-direction: column; align-items: flex-start; gap: 20px; margin-bottom: 28px; }
    .section-heading-row > p { max-width: none; font-size: 14px; }
    .section-header h2, .section-heading-row h2, .academy-story h2, .consultation-band h2, .complaint-feature h2 { font-size: 29px; }
    .section-header p { font-size: 14px; }
    .section-kicker { font-size: 10px; }
    .offering-grid { grid-template-columns: 1fr; gap: 16px; }
    .offering-card { min-height: 0; padding: 26px; }
    .offering-icon { margin-bottom: 20px; }
    .offering-card h3 { font-size: 25px; }
    .offering-card > p:not(.offering-label) { font-size: 14px; margin-bottom: 22px; }
    .offering-card > a { font-size: 13px; }
    .academy-story__copy .lead { font-size: 19px; }
    .academy-story__copy p { font-size: 14px; }
    .complaint-feature { padding: 42px 22px; }
    .process-list { gap: 26px 22px; margin-top: 28px; }
    .process-list span { margin-bottom: 22px; }
    .process-list h3 { font-size: 15px; line-height: 1.4; }
    .process-list p { font-size: 12px; }
    .evidence-grid { grid-template-columns: 1fr; gap: 22px; }
    .evidence-card > img { height: 200px; }
    .evidence-card > div { padding: 23px; }
    .evidence-card h3 { font-size: 22px; }
    .consultation-band { padding: 48px 22px; }
    .consultation-band__inner { flex-direction: column; align-items: flex-start; gap: 28px; }
    .hero { padding: 44px 22px; min-height: 340px !important; background-position: 64% center; }
    .hero::after { background: linear-gradient(90deg, #f6f9f6f5 0%, #f6f9f6db 55%, #f6f9f68f); }
    .hero h1 { font-size: 32px; }
    .hero p { font-size: 15px !important; }
    .hero .btn { max-width: 100%; font-size: 13px; }
    .team-grid { grid-template-columns: 1fr; }
    .team-card img { height: 340px; }
    .team-card h3 { font-size: 20px; }
    .team-card > :not(img) { margin-inline: 24px; }
    .grid-3 { grid-template-columns: 1fr; }
    .service-facts > div { grid-template-columns: 1fr; gap: 8px; }
    .service-example { grid-template-columns: 1fr; gap: 28px; }
    .service-example > img { justify-self: start; }
    .service-example h2, .service-detail-section > .container > h2 { font-size: 25px; }
    .service-example .btn { width: auto; }
    .price-grid { grid-template-columns: 1fr; }
    .price-card li { grid-template-columns: 1fr; gap: 8px; }
    .price-card strong { justify-self: start; white-space: normal; }
    .book-hero { min-height: 430px; padding: 46px 22px; }
    .book-hero__overlay { background: linear-gradient(110deg, #183730 0%, #183730fa 75%, #183730f2); }
    .book-hero h1 { font-size: 36px; }
    .book-hero p { font-size: 15px; }
    .book-hero__actions { gap: 12px; }
    .book-hero .btn { font-size: 12px; min-height: 44px; padding: 12px 15px; }
    .book-grid { grid-template-columns: 1fr; gap: 26px; }
    .book-card__top { height: 280px; }
    .book-body { padding: 24px 24px 0; }
    .book-body h3 { font-size: 20px; }
    .book-actions { padding: 0 24px 24px; grid-template-columns: 1.3fr 1fr; }
    .book-note { flex-direction: column; align-items: flex-start; }
    .request-card > form, .contact-panel--form, .complaint360-form { padding: 22px; }
    .contact-panel:not(.contact-panel--form) { display: block; padding: 0; }
    .form-row { grid-template-columns: 1fr; gap: 0; }
    .form-group input, .form-group select, .form-group textarea { font-size: 16px; }
    .modal-content { width: calc(100% - 28px); padding: 22px; }
    .modal-header h2 { font-size: 23px; }
    .callback-modal { max-height: calc(100svh - 30px); }
    .social-float { bottom: 18px; right: 15px; }
    .social-float__toggle { width: 48px; height: 48px; }
    .complaint360-hero::before { max-height: none; background-size: 100% 100%, 100% 100%; }
    .complaint360-hero__grid { padding: 30px 22px 44px; }
    .complaint360-hero__copy > p:not(.complaint360-hero__summary) { font-size: 27px; }
    .complaint360-hero__panel { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
    .complaint360-hero__panel strong { font-size: 16px; }
    .complaint360 h2 { font-size: 29px; }
    .complaint360 h3 { font-size: 21px; }
    .complaint360-cards, .complaint360-timeline { grid-template-columns: 1fr; gap: 18px; }
    .complaint360-card, .complaint360-timeline article { min-height: 0; padding: 25px; }
    .complaint360 .complaint360-quote p { font-size: 23px; }
    .complaint360-quote__portrait img { max-height: 240px; }
    .complaint360-number strong { font-size: 72px; }
    .complaint360-sample__preview span { position: static; display: block; margin-top: 14px; }
    .footer { padding: 48px 22px 80px; }
    .footer-content { gap: 32px 20px; }
    .footer-content > :first-child, .footer-content > :last-child { grid-column: 1 / -1; }
    .footer-description { max-width: 340px; }
    .footer-policy { display: block; margin: 12px 0 0; }
}
@media (max-width: 640px) and (max-height: 740px) {
    .home-hero__image { height: 190px; }
    .home-hero::after { background: linear-gradient(180deg, #f0f3ee 0%, #f0f3ee calc(100% - 190px), #f0f3ee00 calc(100% - 125px)); }
    .home-hero__inner { padding-top: 24px; padding-bottom: 205px; }
    .home-hero h1 { font-size: 32px; }
    .home-hero__brand { margin-bottom: 15px; }
}
@media (prefers-reduced-motion: reduce) {
    html { scroll-behavior: auto; }
    *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}

/* The helper trigger occupies header space, so it cannot cover page content. */
.assistant { position: static; display: flex; flex-shrink: 0; }
.mobile-nav-open .assistant { display: none; }
.assistant__toggle { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; padding: 0 12px; border: 1px solid #dce6e2; border-radius: 6px; color: #194f40; background: #f3f8f5; font-size: 12px; font-weight: 600; cursor: pointer; transition: background .2s; }
.assistant__toggle .lucide { width: 20px; height: 20px; }
.assistant__toggle:hover, .assistant__toggle:focus-visible, .assistant.is-open .assistant__toggle { background: #e0f0e8; }
.assistant__panel { position: absolute; top: calc(100% + 8px); right: 24px; display: flex; flex-direction: column; width: min(380px, calc(100vw - 32px)); height: min(560px, calc(100dvh - 110px)); overflow: hidden; border: 1px solid var(--border); border-radius: 8px; background: #fff; box-shadow: var(--shadow-lg); }
.assistant__panel[hidden] { display: none; }
.assistant__header { display: flex; align-items: flex-start; gap: 4px; padding: 16px 12px 14px 18px; color: #fff; background: var(--brand-gradient); }
.assistant__header > div { flex: 1; min-width: 0; }
.assistant__header h2 { margin: 0 0 4px; color: #fff; font-size: 16px; font-weight: 700; line-height: 1.3; }
.assistant__header p { margin: 0; color: #d8f0e5; font-size: 12px; line-height: 1.4; }
.assistant__icon-btn { display: inline-flex; align-items: center; justify-content: center; flex: 0 0 auto; width: 34px; height: 34px; border: 0; border-radius: 6px; color: #fff; background: transparent; cursor: pointer; }
.assistant__icon-btn:hover, .assistant__icon-btn:focus-visible { background: #ffffff26; }
.assistant__icon-btn .lucide { width: 18px; height: 18px; }
.assistant__log { flex: 1; display: flex; flex-direction: column; gap: 10px; overflow-y: auto; padding: 16px; background: var(--light-bg); overscroll-behavior: contain; }
.assistant__msg { max-width: 88%; padding: 10px 13px; border-radius: 10px; font-size: 14px; line-height: 1.5; overflow-wrap: anywhere; }
.assistant__msg p { margin: 0; }
.assistant__msg p + p { margin-top: 8px; }
.assistant__msg--assistant { align-self: flex-start; color: var(--text-dark); background: #fff; border: 1px solid var(--border); border-bottom-left-radius: 3px; }
.assistant__msg--assistant a { color: var(--primary); text-decoration: underline; }
.assistant__msg--user { align-self: flex-end; color: #fff; background: #194f40; border-bottom-right-radius: 3px; white-space: pre-wrap; }
.assistant__msg--pending { color: var(--text-light); font-style: italic; }
.assistant__msg--error { border-color: #f1c4b8; background: #fff6f3; }
.assistant__suggestions { display: flex; flex-wrap: wrap; gap: 6px; padding: 10px 16px 0; background: var(--light-bg); }
.assistant__suggestions[hidden] { display: none; }
.assistant__suggestions button { padding: 6px 11px; border: 1px solid #a7bcb5; border-radius: 16px; color: var(--secondary); background: #fff; font-size: 12.5px; cursor: pointer; }
.assistant__suggestions button:hover, .assistant__suggestions button:focus-visible { border-color: var(--primary); background: #e9f4ef; }
.assistant__form { display: flex; align-items: flex-end; gap: 8px; padding: 12px 12px 8px; border-top: 1px solid var(--border); background: #fff; }
.assistant__form textarea { flex: 1; min-height: 42px; max-height: 120px; padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px; resize: none; font-size: 14px; line-height: 1.45; color: var(--text-dark); }
.assistant__form textarea:focus { outline: 2px solid #087f6b40; border-color: var(--primary); }
.assistant__send { display: inline-flex; align-items: center; justify-content: center; flex: 0 0 auto; width: 42px; height: 42px; border: 0; border-radius: 8px; color: #fff; background: var(--brand-gradient); cursor: pointer; }
.assistant__send:disabled { opacity: .55; cursor: wait; }
.assistant__send .lucide { width: 18px; height: 18px; }
.assistant__note { margin: 0; padding: 0 14px 10px; background: #fff; color: var(--text-light); font-size: 11.5px; line-height: 1.4; }
.assistant__note a { color: var(--primary); }
@media (max-width: 640px) {
    .navbar-wordmark { display: none; }
    .navbar-right { gap: 8px; }
    .assistant__toggle { width: 44px; height: 44px; padding: 0; }
    .assistant__toggle > span { display: none; }
    .assistant__panel { left: 16px; right: 16px; width: auto; height: calc(100dvh - 92px); }
    .assistant__form textarea { font-size: 16px; }
}